How do I set up my mailbox in Mac Mail?

Setting up your Standard or Advanced mailbox in Mac Mail should take just a few minutes.

Mac Mail is not compatible with Starter or StarterPlus mailboxes. If you are using a Mac to connect to your mailbox you can still use Thunderbird, which is free to download and install on the internet.

You can connect to your mailbox using either the POP3 or IMAP protocols. As a rule of thumb it is better to use POP3 if only one computer accesses your mailbox, while it is better to use IMAP if you have a number of computers that will access your mailbox.


  • Beginner
  • Advanced Mailboxes
  • Intermediate
  • Standard Mailboxes

How long will it take me?

  • Around 5 minutes

What will I need?

  • A Standard or Advanced Mailbox.
  • Your mailbox username and password.
  • Your ISP’s SMTP server details (Standard mailboxes only)
  • A copy of Mac Mail.

Step 1

Open Mac Mail.

Step 2

Click Preferences from the Mail menu.


Step 3

Click the Create an account button to open the Add Account wizard. This is located under the Accounts list, on the bottom-left of the window.


Step 4

Enter your name in the Full Name text-box. This is what most people will see when you send them an email. Type your email address in the Email Address text-box.

Enter the password for the mailbox in the Password text box.


Once done, click the Continue button.

Step 5

On the Incoming Mail Server page, enter the following information:

  • Account Type: Depending on your preferred type of connection, select either POP or IMAP from the drop down menu.
  • Description: Enter a name for this account so you can identify it. This will only be seen by you.
  • Incoming Mail Server: Enter (replacing with your own domain name).
  • User Name: Enter your full email address.
  • Password: Enter the password for the mailbox.


Click the Continue button when you are done.

Step 6

Enter the outgoing mail server information provided by your ISP on the Outgoing Mail Server screen.

If you are using Fasthosts’ outgoing mail server to send your mail, enter the following information:

  • Outgoing Mail Server: Enter (replacing with your domain name).
  • Use only this server: Select this box.
  • Use Authentication: Select this box.
  • User Name: Enter your full email address.
  • Password: Enter the password for this mailbox (the same password that you entered on the previous screen).
If you are setting up an Advanced  mailbox you should enter (replacing yourdomain.comwith your own domain name) into the Outgoing mail server (SMTP) text box. If you’re using external nameservers you can use instead.


Click Continue when you have filled out this information.

Step 7

Ensure the Use secure sockets layer (SSL) box is not checked and click Continue.


Step 8

Confirm the details you have filled out, and click the Create button.


Step 9

On the Accounts window, select the Advanced tab and then uncheck the option Use SSL.


Close the window and choose to save changes when prompted. Mac Mail is now configured to send and receive email from your mailbox.