There is an issue with Microsoft Outlook 2010 when connecting to a Professional mailbox, where it prompts for the password each time the software is opened, regardless of whether the Remember my password option is selected.

This issue has been resolved in Service Pack 1, which can be downloaded and installed from Microsoft’s website.

Checking if you have Service Pack 1 (SP1) installed

You can find out if you already have Outlook 2010 SP1 installed from the Help menu.

Step 1

Click the File tab, and select Help from the menu.

Step 2

On the right of the window click Additional Version and Copyright Information.

If you have SP1 installed it will state this in the first line of the window.

Installing Service Pack 1

If Service pack 1 is not installed, you can download and install it from Microsoft’s website.

Step 1

In your web browser visit http://support.microsoft.com/kb/2460049.

Step 2

If you have Outlook 2010 32-bit select Click on Download the Microsoft Office 2010 Service Pack 1 32-bit package now.

If you have Outlook 2010 64-bit select Click on Download the Microsoft Office 2010 Service Pack 1 64-bit package now.

Step 3

Select your preferred language and click Download. Save the file to your computer and run it when it is downloaded.

Step 4

You must accept the terms of the Microsoft Software Licence before you can proceed. Select Click here to accept the Microsoft Software Licence Terms and click Continue.

Step 5

The Serice Pack will be extracted and installed. This may take several minutes and you will be asked if you want to reboot your computer once installation is complete. Select Yes.

Further assistance

If Service Pack 1 is installed and Outlook 2010 still does not save the password, Microsoft’s troubleshooting article athttp://support.microsoft.com/?id=290684 will provide further help.