Outlook 2010 setup for Professional Mailboxes

How do I set up a Professional mailbox in Microsoft Outlook 2010?

Your new Professional mailbox uses Microsoft Exchange 2010 technology. The built-in Autodiscover feature automatically detects your settings for you, allowing you to complete the setup within a few minutes.

Each Professional mailbox is supplied with a single user licence for Outlook 2010 or 2011, which can be downloaded from your control panel.

Before you start

Outlook 2010 supports multiple email profiles, but each profile is only able to support one Microsoft Exchange or Professional mailbox. If you are already using Outlook with a Professional mailbox you will need to create a new email profile.

Before you set up your email software, you should enable Outlook Anywhere. This will allow your software to connect to your Professional Mailbox.


  • Beginner
  • Using Auto Discover
  • Intermediate
  • If setting up manually

How long will it take me?

  • Around 3 minutes (using Autodiscover)
  • Around 9 minutes (setting up manually)

What will I need?

Using Autodiscover to configure Outlook 2010

Open Outlook 2010. If this is the first time you have used Outlook 2010 click Next and Next again to start the new account wizard. If you already have an account set up you should click File, then Add account to open this wizard.

Add Account

Step 1

In the text boxes provided enter the following details:

  • Your Name: This is the name that other people will see when you email them.
  • E-mail Address: This is the name of the Professional mailbox that you have just created.
  • Password: This is the password you chose when you created your new mailbox.
  • Retype Password: Re-enter the password you chose when creating your mailbox.

Email Account Details

Step 2

Once you have entered these details click Next.
A security box will appear asking if the livemail.co.uk domain can provide you with the settings for your mailbox. Click Allow.

Allow Configuration

Step 3

You will be prompted to re-enter the password for your new mailbox. Once done click OK.

Re-enter Password

Tick the Remember my credentials box to avoid being asked for your password in the future.

Outlook will now set up your new Professional mailbox on your computer. This may take a couple of minutes to complete.

Configuring Mailbox

Once complete, click Finish to close the wizard and start using your new mailbox.

The Autodiscover wizard has not worked

If the Autodiscover wizard doesn’t work, this is an indication that Autodiscover is not setup within your DNS records. This record is created by default if you are using Fasthosts Nameservers, but can be added manually if your domain’s DNS records are being administered elsewhere.

Creating a new A record

Simply contact your domain administrator and request the following addition to your domains DNS A record.

  • If your Exchange server name is CAS.EMAIL.LOCAL enter:
 Host Name Points to
  • If your Exchange server name is CAS.EMAIL2.LOCAL enter:
 Host Name Points to

For example if your domain name is ralphsdomainname.com your domain provider can create an A record for autodiscover.ralphsdomainname.com to point to

Once the A record has been added, you will be able to complete the steps in the previous chapter and Outlook will automatically set up your Professional mailbox for you.
If you do not have control over your DNS records, or do not want to add an additional A record to your domain name, you can still set up Outlook manually. The following chapter will show you how.

Setting up Outlook Manually

Before you set up your Professional mailbox manually, you will need to make a note of the following details:

  • Username
  • Password
  • Email address
  • Exchange server name

This information is available within your control panel. Our guide will show you how to find them: Finding your mailbox details.

Step 1

With the Add New Email Account wizard open, check the box Manually configure server settings or additional server types and click Next.


Step 2

Select Microsoft Exchange or compatible service and then click the Next button.


Step 3

Enter the Exchange server name that you noted from your Fasthosts control panel, ensuring Use cached Exchange mode is selected.

  • Example: CAS.EMAIL.LOCAL


Step 4

Enter your full email address in the User name text box. Click the More Settings button.


Step 5

A window with the heading Microsoft Exchange Server will open. Click the Connection tab.

Step 6

Ensure the Connect using my Local Area Network (LAN) radio button is selected.


Step 7

Towards the bottom of the window, there should be a section with the heading Outlook Anywhere. Select the Connect to Microsoft Exchange using HTTP check box and then click the Exchange Proxy Settings button.


Step 8

A new window will open. Under Connection settings, enter the following:

  • If your Exchange Server name is CAS.EMAIL.LOCAL: Enter exchange2010.livemail.co.uk.
  • If your Exchange Server name is CAS.EMAIL2.LOCAL: Enter 2.exchange2010.livemail.co.uk.

Proxy Address

Step 9

Tick the box marked On fast networks, connect using HTTP first, then connect using TCP/IP, then check that the drop-down list under Proxy authentication settings is set to NTLM Authentication.


Step 10

Click OK and then click OK in the Microsoft Exchange Server window.

Step 11

Click Next in the Add new E-mail Account window.

Step 12

Click Finish.

Step 13

Open Outlook 2010 and select your new profile, when prompted.


Step 14

Enter your full email address in the username text box, then your password, when prompted.

Step 15

Outlook will now load and synchronize with your Microsoft Exchange mailbox. For a new mailbox, this will take no more than a few seconds.

You have now configured Outlook 2010 for use with your Microsoft Exchange mailbox.